Adults Language Courses - Registration, Refunds, Discounts, & General Policies

1- Registration

• Students must register and pay the course fee online to confirm their registration. The tuition fee should be paid in full before the start of the course. The Language Center only accepts payments by pre-paid or credit card. Students are not guaranteed a place in the course until they have paid tuition.
• Late registrations might be accepted up to the second class meeting based on space availability. Late registrants must pay their tuition in full before the start of their first class. 
• To avoid any delays in enrolment, registration/payment process should be done 48 hours before the class starts.

2- Courses  

• In the case of an online course: Participants are expected to provide the technological means to be able to join the online class. 
• The Language Center reserves the right to substitute class instructors in the unlikely event that the instructors listed cannot conduct the program. Substitution of instructors is not a cause for a refund.
• In the event a face-to-face teacher becomes infected with COVID, LC will find a substitute teacher or convert the class to online instruction. Furthermore, a student infected with COVID should not attend classes until a medical certificate certifies that he/she is fit to do so. There will be no refunds for both scenarios.
• If sometime during the course the LC is told to convert the classes to the online mode, there will be no refunds. 
• Courses are non-transferable; students are not allowed to transfer their course to another person.

3- Cancellations

• The Language Center reserves the right to cancel courses due to lack of sufficient enrollment.  In that case, students will receive a full refund of their tuition fee. Students may also choose to apply their tuition to another language course. 
• Purchased textbooks cannot be returned nor refunded. Only in case TII’s Language Center cancels the course and if the textbook is still in the original packaging. If the textbook has been opened, the student will only be refunded the course tuition fee.
• If before the start of the classes the LC converts face-to-face classes to the online mode or students moved from face-to-face to online due to cancellation, students will be given the difference of the fee. 

4- Discount Policy

The Language Center offers a tuition fee discount for long courses (30 hours or longer) for the following students:

• Early Bird Discount: 10% of tuition fee. It only applies on limited time/date during the registration period. 
• Persons With Disabilities: 20% of tuition fee 
• Returning Student Discount: 20% of tuition fee. This discount is valid only during the registration period. 
• Senior Citizen Discount (50 years and above): 20% of tuition fee 
• QF/HBKU/Partner University Staff – 20% of tuition fee 
• University Student Discount: 50% of tuition fee 
• QF Alumni: 20% discount. 
• Dependent of QF Staff/ HBKU Staff /Partner University Staff /HBKU Students: 20% of tuition fee 

* Only one discount is applicable and not in combination with other discounts. In case you belong in more than one discount category, the highest discount applies.

 

5- Withdrawals and Refund Policy

Refund

• A student who wishes to withdraw from a course must do so before the second class meeting (NOT the second meeting attended). A withdrawal request must be sent by email to tii.languagecenter@hbku.edu.qa before the second class meeting at tii.languagecenter@hbku.edu.qa. Refund requests after the second class meeting will not be accepted. No exceptions. 
• Students who are entitled for a refund must claim it within 60 days of being notified by the Language Center complete the refund process.
• Purchased textbooks cannot be returned and refunded in case a student wishes to withdraw from the course. 
• Students must ensure they register at the correct level by consulting the relevant Language Coordinator before completing payment in the system. Refunds are not guaranteed for students who register for the wrong course. 

Refunds of tuition for withdrawal from courses are given according to the following schedule:

• Before the course starts: 75% of the tuition fee
• After the first class meeting: 50% of the tuition fee
• After the second class meeting: No refund
• A full refund is provided only if the Language Center cancels the course. 

To obtain a refund,  the student must meet the following requirements:

• A refund request with a valid justification must be sent to the tii.languagecenter@hbku.edu.qa. No verbal refund requests will be accepted, nor written refund requests to language instructors or language coordinators will be accepted. 
• The Language Center works with QF Finance to secure a refund for the student. The process can take up to 2-3 months. 
• Refunds will be issued to the same card used for payment during registration. 

Defer a course to the next academic term
If a student wishes to defer a course to the next academic term, he or she must request a deferral by sending an email to tii.languagecenter@hbku.edu.qa before the third class meeting (NOT the third meeting attended). No verbal deferral requests will be accepted.

• A deferral of study is granted to a specific equivalent course in the following academic term.
• The student is required to confirm his/her intention to resume studies by registering for the course previously deferred or for any course he/she wishes to enroll. 
• The student may be required to cover the difference in tuition in case there has been an increase during the deferral period. 
• In case the course materials are updated, the student will have to assume the cost of the new materials. 
• In case a student registers for a different or shorter course format, the Language Center will not refund or defer the difference in the tuition fee. 
• The Language Center will not refund or exchange any previously adopted materials purchased by the student. The term “materials” includes textbooks.
• If the student does not register for a course in the subsequent semester, she or he will forfeit the tuition.
• Deferred courses are non-transferable; students are not allowed to transfer their course to another person.

Special conditions for short courses of less than 12 hours and workshops

If a student wishes to withdraw from a course that is less than 12 hours or a workshop, he or she must request a refund by sending an email to tii.languagecenter@hbku.edu.qa before the start of the course. After the start of the course, no refund request will be accepted. No exceptions.

Refunds of tuition for withdrawal from courses less than 12 hours and workshops are given according to the following schedule:

• Before the course starts: 75% of the tuition
• After the first class meeting: No refund
• A full refund is provided only if the Language Center cancels the course.

Deferrals are not applicable for courses of less than 12 hours and workshops.

 

6- Safety and Conduct

• All participants are responsible for following health and safety guidelines in case of an emergency. 
• Smoking is not allowed in the building.
• All participants are expected to conduct themselves in a manner which demonstrates respect for TII and its staff, fellow students and property.
• The Language Center reserves the right to remove any participant from a course whose behaviour is deemed inappropriate by the Language Center or its instructors. In these circumstances, the Language Center will neither refund any fees nor reimburse any other costs.
• In case of an emergency the Language Center has the full authority to call for action.
• The Language Center is excused from performance under this Agreement and shall not be liable for any delay in performance or non-performance, in whole or in part, caused by the occurrence of any event or contingency beyond the control of the parties including, but not limited to, work stoppages, fires, natural disasters, acts of God, acts of war or terrorism, actions or decrees of governmental bodies, and similar occurrences. In the event that the occurrence of a Force Majeure Event delays or prevents the performance of this Agreement, the Language Center shall not be liable for any obligations hereunder for such delayed or prevented performance.
• In the event where the inability to perform is temporary or delayed the Language Center reserves the right to update course dates and/or times. And in the event where the inability to perform is permanent the Language Center will refund the fee for the classes that were not taught.
• The Language Center reserves the sole right to make changes and amendments on the course policy, procedures or on these terms and conditions. 
• All participants are expected to maintain the highest standard of professionalism in their attire and appearance at all times. Acceptable attire includes dresses, trousers, or skirts that extend below the knee, paired with blouses that have a modest neckline and sleeves that are at least half-length. 

 

7- Health and Precautions

• All participants are responsible for following the health and safety guidelines provided by the Ministry of Public Health. 
• In the event a face-to-face teacher becomes infected with COVID, LC will find a substitute teacher or convert the class to online instruction. Furthermore, a student infected with COVID should not attend classes until a medical certificate certifies that he/she is fit to do so.